Frequently Asked Questions

How can I contact Undying Memories for assistance?

You can email us atundyingxmemories@gmail.com You can also go to the Talk to Me link to ask your questions or report any concerns. Feel free to message us anytime and we will do our best to reply within 3 business days or sooner.

 

Where do you ship from? Why does my item take so long to arrive? Where is my item?

For all shipping related concerns please refer to the shipping policy link at the end of this page or click here: Shipping Policy. If the policy information is insufficient in answering your concerns please send us an email and we'll be happy to assist you. 

 

Why is this so expensive? Why does this cost so much? Can you lower the price? No. All prices are based on cost to make items, labor, expenses to pay our artists, expenses to maintain our shop and shipping fees. We understand this may not be ideal for everyone but we appreciate your understanding and we look forward to your business now or in the future.

 

Do you offer discounts for bulk/wholesale orders? Yes. If you are buying more than 100 - 1000+ items we can offer a wholesale discount. If you are buying less than 100 items we do not offer wholesale discounts for those quantiles at this time. 

 

Do spiritual curios work? While we do have our own personal beliefs on spiritual matters for legal reasons all spiritual curios are sold as for entertainment purposes only. We make no claims that these items work, and they are not meant to be used as a substitute for proper medical or legal advice/help in any way. All spiritual items sold are for curio/entertainment uses ONLY.

Please keep in mind if you are buying spiritual items it is because you believe in those spiritual entities and wish to honor them in your own ways through spiritual means. If you have to ask us if this item works most likely whatever you are trying to accomplish/manifest will have hindrances. This is said because spiritual beliefs are based on your own faithfulness and trust in your deities/spirits/angels/entities. So if you are confident in your beliefs you don't need to ask us these questions in the first place. 

With that in mind, all spiritual curios are made with love and care and we honor the spirits deeply but for legal reasons, they are sold for entertainment purposes ONLY. We do not sell any merchandise nor services for legal, financial or medical advice/help and we are NOT professionals so please visit a professional if you need such advice/help.

We are not responsible for what you do with curios or how you use them or what occurs while it is used. You assume all responsibly once you purchase it. You will NOT get any refunds if a curios doesn't work they way you wanted it to, they are for entertainment purposes only and not meant to substitute professional aide. 


For all other questions or concerns please send us an email at: undyingxmemories@gmail.com.

Have a wonderful day and we look forward to assisting you. :D

~Ririchi (Owner, General Manager, Admin)